At Seen4Games, we strive to provide a smooth and reliable experience for every customer. Please review our store policy carefully before making a purchase.

1. Digital Product Policy

All products sold by Seen4Games are digital products, including PlayStation game accounts, PS Plus subscriptions, digital game codes, and gaming services. Because digital products cannot be physically returned, all refund requests are subject to the conditions outlined below.

2. Refund Eligibility

• ✅ The purchased product cannot be delivered.
• ✅ The product received is significantly different from what was advertised.
• ✅ The account or product has a technical issue that cannot be resolved by our support team.
• ✅ The purchased item becomes unavailable before delivery.
• ✅ We are unable to provide a replacement product of equal value.

3. Non-Refundable Situations

• ❌ Change of mind after purchase.
• ❌ Buying the wrong game, edition, region, or platform.
• ❌ Failure to read the product description before purchasing.
• ❌ Issues resulting from misuse of the account or product.
• ❌ Violating the instructions provided by Seen4Games.
• ❌ Sharing account information with third parties.
• ❌ Restrictions, bans, or suspensions caused by customer actions.
• ❌ Requests made after confirming the product is working properly.

4. Refund Request Process

1. Contact Seen4Games support.
2. Provide proof of purchase.
3. Clearly explain the issue.
4. Provide screenshots, recordings, or other evidence if requested.

5. Refund Processing Time

💰 Refunds are processed within 1–2 business days. Depending on the payment method, additional processing time may be required.

6. Replacement Policy

Before issuing a refund, Seen4Games may offer:

• 🔄 A replacement account.
• 🔄 A replacement game.
• 🔄 Store credit equal to the original purchase amount.

7. Fraud & Abuse Protection

• • Delivery records are maintained for all orders.
• • Fraudulent refund claims may result in service refusal.
• • Any attempt to keep a product while receiving a refund will result in a permanent ban.

8. Warranty

🛡️ Primary & Secondary Accounts

All Primary and Secondary accounts come with a full warranty. If the account gets banned or any covered issue occurs, you will receive one of the following solutions:

• ✅ A replacement account, or
• ✅ A refund if a replacement account is not available.

A refund will only be provided as the last solution when we cannot provide a suitable replacement.

🔓 Full Accounts

Full Accounts also come with a full warranty. However, once you change, modify, or replace any account data or information, the account becomes fully your responsibility. We will no longer be responsible for any issues that occur after the data has been changed.

By purchasing an account, you agree to these warranty and refund terms.

9. Account Resale & Transfer Policy

• • The store must act as the official intermediary between the original owner and the new buyer for any account sale or transfer.
• • The original owner must remove the account from their device before the transfer and provide a video proof showing that the account has been removed successfully. The person removing the account must follow our steps first and have the account email that was sent to them or get it from the account itself.
• • All account sales and transfer procedures must take place through the official WhatsApp group, with the store acting as the intermediary.
• • The applicable intermediary fee is: 50 EGP for accounts sold for 0–400 EGP. 120 EGP for accounts sold for 401 EGP or more.
• • The buyer must send the required fee to the store first. After the payment is confirmed and the original owner has completed the removal process, the account details will be provided to the new buyer.
• • No direct transfers or private deals are allowed without the store's involvement.
• • Any account transferred without following this procedure may lose its warranty and the store will not be responsible for any resulting issues.

10. Ban & Refund Policy

• • All accounts are covered against Sony/PlayStation bans for the entire duration of the subscription or service purchased (including PS Plus subscriptions).
• • If the account is banned due to an issue not caused by the customer, the warranty applies.
• • In case of a covered ban, we will provide a replacement account whenever one is available.
• • If a suitable replacement account is not available, we will issue a refund.
• • If the customer is found to be responsible for causing the ban through misuse, unauthorized changes, violations, or any other action from their side, the warranty is void and no refund or replacement will be provided.
• • The store reserves the right to verify the cause of the ban using our own methods before approving a replacement or refund.

By purchasing from Seen4Games, you confirm that you have read, understood, and agreed to this Store Policy.